Day Courses

Basic First Aid

This course is designed for those who have a specific interest or responsibility at work, or in voluntary and community activities to provide basic life support when dealing with an emergency situation which may involve using an Automated External Defibrillator (AED).
• Primary Care (CPR)
• Life Threatening Problems
• Scene Assessment
• Universal Precautions
• Primary Assessment
• Rescue Breathing
• Cardiopulmonary Resuscitation (CPR)
• Conscious and Unconscious Obstructed Airway Management
• Serious Bleeding Management
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Communication

Everybody communicates; the ways in which people communicate make us uniquely human. Without communication you would feel lonely, isolated and unable to function as an individual or as a member of a team.

This course discusses and demonstrates communication styles and techniques which may be verbal (words) and non-verbal (body language, gestures, touch, eye contact and pictures). Verbal and non-verbal communication methods work together, to help people make sense of what they are hearing, seeing and feeling.

This course also discusses barriers to communication and how to maintain confidentiality and data protection. These may present particular challenges or considerations in the adult health and social care setting.

• Why do we need to communicate
• Barriers to communication
• Communication Techniques
• Communication systems
• Confidentiality
• Data Protection Act / Confirming Identity
• Record Keeping
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Continence Care

Continence Care recognises and supports individuals who have continence care needs in a way that is respectful and supports their wellbeing.

This course discusses and helps to understand the many reasons for incontinence and how to support individuals in their daily needs. It highlights the different aids and adaptions available and discusses how each of these are used, alongside using and maintaining documentation, confidentiality and data protection.

• The Urinary system
• How to manage continence
• Types of incontinence
• How to deal with incontinence
• Aids available to support those with incontinence
• Catheterisation/Colostomy
• Record Keeping
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Dementia Awareness

The term ‘Dementia’ means a range of signs and symptoms that are consistent with damage caused to the brain by specific conditions.

This course will identify the facts about different types of dementia and how you can support individuals in their tasks of daily living. You will be able to recognise some of the signs and symptoms of dementia that are associated with a progressive decline in intellectual function and how to acknowledge the rights of those with dementia by understanding the legislation and guidance.

• Definition of Dementia
• Legislation and Guidance
• Facts about Dementia
• Impact of Dementia
• Supporting individuals with Dementia
• Rights of people with Dementia
• Types of Dementia
• Person Centred Theory
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Epilepsy Awareness and Management (refresher)

Epilepsy is a neurological disorder marked by sudden recurrent episodes of sensory disturbance, loss of consciousness, or convulsions associated with abnormal electrical activity in the brain.
This course updates current knowledge.
• The Facts
• Diagnosis/Causes
• Classification of Seizures
• Triggers
• Non Epileptic Attack Disorder (NEAD)
• The Carer’s Responsibility
• Status Epilepticus
• Management/First Aid
• Observation and Recording
• Safety/Risk Assessment
• Drug Treatment of Epilepsy
• Rectal Diazepam / Buccal Midazolam
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Epilepsy Awareness and Management

Epilepsy is a neurological disorder marked by sudden recurrent episodes of sensory disturbance, loss of consciousness, or convulsions associated with abnormal electrical activity in the brain.
• The Facts
• Diagnosis/Causes
• Classification of Seizures
• Triggers
• Non Epileptic Attack Disorder (NEAD)
• The Carer’s Responsibility
• Status Epilepticus
• Management/First Aid
• Observation and Recording
• Safety/Risk Assessment
• Drug Treatment of Epilepsy
• Rectal Diazepam / Buccal Midazolam
This course is delivered over 6 hours at our facilities in Letchworth Garden City.

£70 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Equality and Diversity

Modern society is made up of people from many different social and economic backgrounds, ethnic groups, countries, ages, genders, sexual orientations, abilities, religious traditions and beliefs. The culture of our society aims to promote equal opportunities for all and to be inclusive by giving everyone the chance to achieve their potential – free from discrimination and prejudice. It is important to think about how equality and diversity can help to improve the way you live, and the way you work in health and social care settings. This idea is embedded in law.

This course introduces the concepts of equality and diversity which are used in law and many policies at work. These ideas are fundamental to working in adult health and social care.

• What is Equality and Diversity?
• Legislation
• The Care Values
• Equal Opportunities
• Diversity
• Social Classes
• Direct and Indirect Discrimination
• Person Centred Approaches
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Food Hygiene Awareness

This course will help you to identify the facts about food hygiene and how to practice and maintain good infection control to reduce risk to food borne illnesses.

You will gain knowledge about legislation on how food is controlled and the reason why it has to be monitored for those we provide care and support to within care homes, day services and the community.

• What is Food Hygiene?
• Legislation
• Food Facts
• Food Borne Illness
• High or Low Risk Foods?
• Preventing Food Poisoning
• Temperature Monitoring
• Food Preparation
• Food Waste
• General Precautions and Information
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Health and Safety Awareness

This course helps you to update your understanding and responsibilities under current Health and Safety law.

You will refresh your abilities to conduct risk assessments, and identify hazards in the workplace.

Legislation is discussed to support you to protect the individuals you care for, keep yourself safe and respond to emergencies.

• Statistics
• Legislation
• Duties of Employers and Employees
• Infection Control
• COSHH
• Hazardous Substances
• RIDDOR (1995)
• Risk Assessment
• Stress
• Health and Safety Executive (HSE)
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Health and Safety

This course helps you to understand yours and others responsibilities under current Health and Safety law.

You will gain knowledge in all elements and will learn how to conduct risk assessments to identify hazards in the workplace.

You will be able to identify legislation to protect the individuals you support and care for, keep yourself safe and respond to emergencies.

• Statistics
• Legislation
• Duties of Employers and Employees
• Infection Control
• Food Hygiene/ Nutrition & Diet
• COSHH/ Hazardous Substances
• Moving and Handling (Theory)
• Medication Awareness
• RIDDOR (1995)
• Fire Safety/ Security
• Risk Assessment
• Stress
• Health and Safety Executive (HSE)
This course is delivered over 6 hours at our facilities in Letchworth Garden City.

£70 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Infection Control

This course introduces you to the national and local policies in regard to infection control. It explains employer and employee responsibilities in this area, understanding of how risk assessment can help minimise the risk of an outbreak of infection, an understanding of how to use Personal Protective Equipment (PPE) correctly and the importance of good personal hygiene.
• Universal precautions
• Hand Washing
• Personal Protective Equipment (PPE)
• Routes of Infection
• Common Viruses and Infections
• RIDDOR (1995)
• Food Safety
• Food Poisoning
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Medication Awareness

This course supports the understanding of the key areas of how to support individuals to manage their medication.

You will be able to understand the difference between prompting medication and actually administering medication.

You will gain knowledge about legislation and the Local Authority procedures for the relevant responsibilities for those working in health and social care services.

In this course we look at all the elements listed in the contents and will gain understanding of who is responsible for each.

• Legislation / Medication Rules
• CQC / Regulations
• Roles, responsibilities and boundaries
• Types of medicine and routes
• Safe Practice / Storage
• Medication Administration Record (MAR)
• Refusal /Covert Administration
• Administration Errors
• Adverse Reactions
• Medication Spillage/Disposal
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Moving and Handling (People) refresher

This course explains the principles and practice of safer handling of people. It outlines for safer moving and handling, the legal requirements, the process of completing risk assessments to reduce the risk of harm and the additional considerations when moving a person, and updates current knowledge.
• Legislation
• Best Practice
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Moving and Handling (People)

This course explains the principles and practice of safer handling of people. It outlines for safer moving and handling, the legal requirements, the process of completing risk assessments to reduce the risk of harm and the additional considerations when moving a person.

Learners have the opportunity to practice the principles of safer handling of people using equipment, on their own and as part of a team, and covers both theory and practical elements.

• Legislation
• Biomechanics of the Spine
• Guidelines for Lifting
• Assisted Moving
• Why not to catch anyone who is falling
• Hoists / Small handling equipment
• Wheelchairs
• Risk Assessments / TILE
• Unsafe Handling Techniques
• Pressure Sores
This course is delivered over 6 hours at our facilities in Letchworth Garden City.

£70 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Person-Centred Planning (PCP)

Putting people at the centre of their care and support is what this course will aim to achieve.

It will promote understanding of how to identify what is important to individuals we support and how to plan it with them and will raise awareness of how we can use a variety of approaches and tools to achieve good and valued person-centred support and planning.

The course will raise awareness of the myths surrounding care planning and risk assessment, and focus on the strengths of those individuals that are supported to live at home independently.

• The History of PCP
• What is Person Centred Planning?
• A variety of approaches
• Valuing People
• A Set of Promises
• Busting the Myths / What Person-Centred Planning is NOT
• How to keep the person at the centre of everything you do
• Circle of relationships/John O’Brien – 5 Accomplishments
• Risk Assessment
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Report writing

This course introduces the key areas in report writing and record keeping and understanding the difference between fact, assessment and opinion.

You will learn how to record behaviour and relate this to legislation.

You will also begin to understand the relationship between record keeping and confidentiality including sharing information about individuals.

• Confidentiality
• Individual Needs
• Barriers to Communication
• Techniques to Communicate
• Data Protection Act / Confirming Identity
• Key areas in Record Keeping and Report Writing
• The difference between fact, assessment and opinion
• Importance of Record Keeping in written form
• Different types of records used
• Legal obligations and main points of data protection
• To describe behaviour accurately and to avoid use of misleading jargon
• To understand the relationship between Record Keeping and Confidentiality
• Rules regarding access to notes, records and Confidentiality
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Risk Assessment and Management

This course looks closely at how legislation impacts on the need to identify safe working practices for those employed by organisations and those who use its services.

It will increase knowledge and raise awareness of how to work with your own organisations policies and procedures in regard to risk assessment to ensure the safety of yourself and the individuals you support.

It looks at both good and bad practice in completing documentation and risk assessments.

• Legislation
• What is a Risk Assessment?
• The Objectives of a Risk Assessment
• Bad Practice
• The Risk Assessment Process
• Completing a Risk Assessment
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Safeguarding of Vulnerable Adults (SOVA)

This course will discuss the different types of abuse and highlight the signs and symptoms that you will need to be aware of in your role when supporting vulnerable individuals.

It will confirm your responsibilities in reporting and raising concerns to Designated Safeguarding Officers (DSO’s) and how to use whistleblowing procedures should reports made of concerns addressed.

• Legislation and Guidance
• Roles and Boundaries
• Danger, Harm and Abuse
• Nature of Abuse
• Types of Abuse and Signs of Abuse
• Types of Neglect and Signs of Neglect
• When things go wrong
• How to Respond
• Record Keeping
• Child Abuse
• Whistleblowing
• Designated Safeguarding Officer
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Sensory Impairment

This course looks at sensory impairments and raises awareness of the feelings individuals have and the issues they may face.

You will increase your understanding of how it feels for those you support in the practical elements of living with a sight and/or hearing impairment and raise your awareness of how to communicate and interact with those who have a sensory impairment.

• Communication
• Vision problems
• Hearing problems
• Deaf-blindness
• Sensory Impairment Activity
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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Supervision

This course is aimed at those who are in a supervisory position within their organisation, and will raise awareness of how to get the best responses for their colleagues.

It can also be used to raise understanding about supervision so it becomes a positive experience for everyone concerned.

The course will outline the aims of supervision and appraisal and provides knowledge in how to measure the outcomes for all participants.

• Importance of written agreements
• Aim of Supervision
• Preparing for a supervision
• SWOT analysis
• Personal Development
• Appraisal
• Training Logs
• Smart Assessment
This course is delivered over 3 hours at our facilities in Letchworth Garden City.

£40 + VAT per person

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.

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