Are you up to standard?
To work in the Care industry requires a great deal of knowledge and training. This training must meet certain standards to support the delivery of best practice, and the Care Quality Commission (CQC) is there to ensure that this practice happens. Employers need to support staff to show that they have the knowledge and skills to perform their tasks. Evidence of this needs to be tracked by the employer showing the training and development that has been undertaken. This should include training courses attended, competency assessments by the employer and through qualifications.
Acquiring the right training and development for the responsibilities that will be performed is essential.
When it comes to training delivery methods, it can depend hugely on the nature of the job requirements, previous learning, and individual learning styles. Some positions only need a basic understanding while others need much more in-depth knowledge. Are you looking for new learning or just refreshing knowledge?
So which training is best? Online courses or practical classroom sessions? Searching for an appropriate course on the internet will throw up a host of companies offering training services, many of which will be online-based with no practical element, or face-to-face interaction. For some training needs, these courses are quite appropriate and provide suitable self-assessment methods to prove the individual’s knowledge is up to date.
However, with the sheer number of online courses available, it’s easy to pay more attention to the cost of the course rather than the quality and whether the training meets the needs of the learner.
The CQC undertake regular inspections of companies who provide Care services, including checking that staff are properly skilled and trained. All of the courses, assessments and qualifications that staff attain must be recorded, and Skills for Care have a National Minimum Data Set training matrix that can be used and is promoted as a best practice. Failure to show the correct training records could impose a requirement to improve.
This is why when deciding on a particular training provider, you must ensure that the end certificate or assessment process not only meets the requirements of the CQC but the skills attained by the learner align with their responsibilities. Not only this, when taking on new staff, you should carefully check the provenance of any existing training certificates – content of course provided; proof of assessment – who provided them (an assessor? printed directly off the website by the student?)
We asked the question at the beginning – which is better, Online or Practical? The answer is that depending on the training requirements, either can provide the right service. The important factor is – will the training course and delivery method provide the correct skills to meet the requirements of the CQC?