Communication

Everybody communicates; the ways in which people communicate make us uniquely human. Without communication you would feel lonely, isolated and unable to function as an individual or as a member of a team.

This course discusses and demonstrates communication styles and techniques which may be verbal (words) and non-verbal (body language, gestures, touch, eye contact and pictures). Verbal and non-verbal communication methods work together, to help people make sense of what they are hearing, seeing and feeling.

This course also discusses barriers to communication and how to maintain confidentiality and data protection. These may present particular challenges or considerations in the adult health and social care setting.

• Why do we need to communicate
• Barriers to communication
• Communication Techniques
• Communication systems
• Confidentiality
• Data Protection Act / Confirming Identity
• Record Keeping

This course is delivered over 3 hours at our facilities in Letchworth Garden City.

Notes:
Group bookings and discounts can be available at your location; please contact us for more information.